TERMS AND CONDITIONS
We appreciate your visit to alcentroceramica.com and make our TERMS AND CONDITIONS available to make your purchase as satisfactory as possible.
In advance we recommend you to contac us for any questions or clarifications you could have regarding our site, we’ll gadly help you.
NAVIGATION AND USE AGREEMENT AT www.alcentroceramica.com
By accessing this website or making a purchase we assume you accept these terms and conditions. Do not continue to use Website Name if you do not agree to take all of the terms and conditions stated on this page.
www.alcentroceramica.com reserves the right to update these Terms and Conditions from time to time. If it does so, the updated version will be effective as soon as it is uploaded on to this Website.
PRIVACY AND SECURITY
The information provided to www.alcentroceramica.com is solely and exclusively to carry out the follow-ups corresponding to the purchase of a product or/and to follow up on any questions or comments you may have.
If you make a purchase, we’ll ask you to provide us personal information such as your name, phone, address, etc, to allow us to send the product.
In the case of providing financial information to make a payment through our website, your information will be confidential, www.alcentroceramica.com does not have any access to this information, we will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
IMAGES OF OUR PRODUCTS AT www.alcentroceramica.com
The images shown in our online store correspond to the catalog of a wide range of products we have, so the internal or external characteristics, input or output peripherals, accessories or some or some other objects that may be observed may not be included in each particular model. The colors of the products may not correspond to those observed in the images depending on the resolution, brightness or quality of your screen, as well as other factors beyond our control, such as changes in colors or characteristics by the manufacturer. Model or product descriptions are subject to change without notice.
SHIPPING
AL CENTRO CERÁMICA is a distributor and manufacturer of ceramic pieces for culinary and decorative use. The delivery service is external to AL CENTRO CERÁMICA, so we are not responsible for the delivery times of the company providing the service, as well as the handling of the merchandise during its journey.
The damage or loss of the merchandise is the sole responsibility of the delivery company. AL CENTRO CERÁMICA offers a packaging service for the parts it distributes as well as resistant and suitable packaging for the safety of the product when it is transferred to its destination.
AL CENTRO CERÁMICA is not responsible for following up on the order once it has been delivered and the tolerance period of guarantees (48 hrs) has elapsed. Once that time as elapsed, AL CENTRO CERAMICA will consider the project completed.
AL CENTRO CERÁMICA provides the customer with a list of pieces per package (packing list) in whole sale orders to facilitate the counting merchandise. The opening of the packages is the complete responsibility of the client.
AL CENTRO CERÁMICA is not responsible for monitoring or guaranteeing shipments that are managed on behalf of the client.
DAMAGE WARRANTY
In order to make the warranty insurance valid, it’s necessary to notify the merchandise of damage prior to 48 hours after receiving the package. Otherwise, AL CENTRO CERÁMICA is not responsible for monitoring this service, merchandise replacement or refund.
We ask you to consider the following:
- *If the package comes open and has any damage, we ask you to keep the original packaging as it was sent, take photos and report it to our phones or email hola@alcentroceramica.com to follow up.
- *Likewise, we’ll request evidence to be able to file the report; Photographs of the damaged parts, internal and external packaging of the package where the guide number can be seen.
The time to replace your product will depend on whether there is a product in stock or if it has to be manufactured again. We’ll let you know this information once we have started the insurance validation process with the delivery company.
RETURNS & REFUNDS
Wholesale
AL CENTRO CERÁMICA does not have a stock of pieces for wholesale. Everything is made on request with particular characteristics for each client, so changes and returns of merchandise are NOT accepted. We do not make refunds.
Purchases in AL CENTRO CERÁMICA's online store
The cost of shipping for the return of merchandise is at the customer’s expense. Once we receive the package and confirmed that it has arrived in perfect conditions, AL CENTRO CERÁMICA will make the refund.
REFUNDS: AL CENTRO CERÁMICA will make the refund of the total value of the purchase minus 5.5% corresponding to the commission attributed to the payment gateway used in the online store.
In any case, if the merchandise arrives damaged at our facilities, AL CENTRO CERÁMICA will deduct 60% of the sale to cover the costs of replacement and/or production of the piece, making a refund of 40% of the purchase to the client.
www.alcentroceramica.com provides the delivery service by prestigious companies with the best national quality, so www.alcentroceramica.com is not responsible for any damage, theft, loss or mismanagement due to the delivery company liability. The delivery companies offer insurance to protect your purchase, this insurance is optional and has to be paid and requested by the customer at the time of payment.
*For a return service guarantee, the customer is invited to consult our packaging and merchandise protection suggestions by contacting us via email or by phone.
REPLACEMENTS AND/OR EXCHANGES.
DEFECTS
A defect is considered to be any damage or imperfection that has gone unnoticed by our quality control and that puts the usefulness and durability of the piece at risk; such as some small chipping, glaze cracking or perforations.
Variations in the glaze or slight difference in sizes between the pieces are not considered defects; Being a product that carries a 100% manual production process, we consider it important to emphasize that an essential part of our work is to sensitize the consumer with the finishes and characteristics of artisan products. For this reason, we want to let the client know that although we work under a high quality standard, we have a tolerable margin in recognizing that no piece is identical to the other, and that is why there may be slight variations in thickness and tonality. between them.
REPLACEMENTS WITHIN MEXICO. The merchandise will be delivered within a period of 2 to 5 business days from the date of purchase. The customer can track their order through the delivery platforms with the guide number provided in their purchase. In case of an abnormal delay, please contact us by phone or email.
REPLACEMENTS IN UNITED STATES AND OTHER COUNTRIES. The merchandise will be delivered within a period of 5 to 10 business days from the date of purchase. The customer can track their order through the delivery platforms with the guide number provided in their purchase. In case of an abnormal delay, please contact us by phone or email.
ORDERS. All orders are subject to stock.
PRODUCTS. The manufacturer reserves the right to modify some characteristics of its products.
PRICES. Subject to change in relation to exchange parity or modifications of our suppliers.
These Terms constitute the entire agreement between AL CENTRO CERÁMICA and you in relation to your use of this Website, and supersede all prior agreements and understandings. By using this Website, you agreed to accept all terms and conditions written above. You must not use this Website if you disagree with any of these.
Guadalajara, Jalisco.
México
July 2022
